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Shipping and Return Policy


Thank you for visiting and shopping with SJ Jewelry. Please read carefully before placing your order.

Domestic Shipping

All orders will be processed and shipped out within 1-3 business days. Please be mindful orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders orders may take 3-5 business day to be processed and shipped. 

Custom Orders 

Our personalized jewelry are handmade with love so they will need extra time to be processed. Please allow 7-12 business days for personalized pieces to be processed. Processing does not include shipping. Orders placed during holidays for custom pieces may need additional days to be process due to high volume of orders. Please order in a timely fashion to get your piece to you on time. 

Please note if you order an item that is stock and a personalized piece together the pieces will be shipped together. If you don't want to wait on the in stock item please place your order separately. 

Once you place an order for a custom piece please be aware you can no longer cancel your order. Placing your order with SJ Jewelry Co confirms you understand and agree to our processing and cancellation terms. 

All sales are FINAL.  

Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped. You will be able to track your order within 24 hours of shipping. 

Customs, Duties and Taxes

SJ Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

SJ Jewelry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

SJ Jewelry ships to ALL countries. Orders will be shipped out within 2-3 business days. Please be aware international shipping will take about 7-21 business days to get to it's destination. USPS will work their best to get your orders to you on time.

Returns and Exchanges 

 All purchases are FINAL we do not accept returns or exchanges. After your order has been processed and shipped you can no longer cancel your order.